New Careers Website coming soon...
In the meantime, we’d love to hear from you if you are interested in working with us.
We’re GAME Retail Ltd. We’re the UK’s leading high-street videogames retailer. We have a network of over 330 UK stores, an ever-improving website and a market-leading app. We’re at the heart of the gaming community, we throw the most exciting games launches and we run the best exclusive events, online and off-line, for the UK’s gaming community. We’re a vibrant company and we’re always looking to better ourselves – and we’re dedicated to offering an unrivalled customer experience every step of the way, whether online or in store!
CUSTOMER SERVICE AGENTS - BASED IN BASINGSTOKE- TEMPORARY OPPORTUNITIES
If you are passionate and excited about delivering a first class customer experience to our GAME customers, we would love to hear from you.
We are looking for great people to join our team as we prepare for our peak retail period (September to January).
Responding to all inbound customer enquiries, you will be responsible for delivering a quality response, whether this is for stock queries, returns, replacements or order queries. These enquiries could be over the phone, on live chat, or email.
This role will operate on a flexible, part-time basis (ideally a minimum of 16 hours) over a 7 day shift pattern - you will have the opportunity to work additional hours.
What we are looking for:
• Experience of working in a call centre or customer service role.
• Educated to GCSE English and Mathematics Grade C or equivalent.
• Good keyboard skills and use of systems including email and online systems.
• Excellent communication skills; able to respond professionally and accurately.
• The ability to work and respond under pressure
• Calm, flexible, proactive, organised and keen to continually improve.
• Great team player.
Due to the number of applications we receive, we are unable to respond to each application individually. If you have not heard from us with two weeks, then please assume that your application has been unsuccessful at this time, but please do not be deterred from showing your interest in future vacancies at GAME. GAME Retail Ltd. is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates
If you are interested in applying then please email your CV and covering letter to CS.Recruitment@game.co.uk stating the following:
• availability to start
• flexibility of work patterns (please include weekends)
• Hours requested
Fancy working in one of our store teams? We are always looking for knowledgeable gamers who can shout about the great range of products we offer. Pop into your local store or follow their Twitter feed for more details.